Michael Trush, Shop Helper at RME Dauphin.

For almost 7 years, the shop at RME Dauphin has been entrusted to Shop Helper Michael Trush, who – according to coworker Wayne Moore – is an exceptional coworker. Since April of 2014, Michael has been ensuring the shop floors stay clean, the ag equipment technicians have the assistance they require, and the safety reports are filled out at the end of every month.

“Michael is a symbol of how we should all face our workday,” said Wayne Moore. “He does an awesome job of keeping the yard cleaned up and ensuring the grass is cut in the summer.”

Having first been introduced to RME by his good friend Gary Sydor, Michael originally met with then-Service Manager Ron Caruk for his interview. A couple of days later, Michael accepted the job as Shop Helper and has enjoyed it ever since.

Having his own past in agriculture, Michael says farming has always been a huge part of his life and he’s enjoying seeing the evolution Case IH is creating within the agricultural industry.

“What I enjoy most is working with fellow RME staff and talking to the farmers about their machinery. I enjoy interacting with the truck drivers who haul the units in. We talk about where they’re coming from and where they’re travelling to.”

However, ensuring the shop stays clean and the grass stays cut isn’t the only thing Michael takes care of in his day-to-day. He enjoys providing a little something extra to ensure he’s doing Right By Our Customers.

“Where Michael really shines for RME is when he details a customers unit, especially the cab. We have customers who come here for service simply because they know when we – and especially Michael – are done with their equipment and it looks and smells brand new,” says Wayne.

“I enjoy the satisfaction of a finished product that comes from detailing and I enjoy the appreciation from some of the farmers when they take the detailed unit home and they’re waving back at me for a job well done,” Michael said.

Looking ahead into the future, Michael is looking forward to many more years with RME, providing his outstanding customer service by detailing units for farmers and ensuring RME Dauphin’s shop stays clean and safe for his fellow coworkers.